How a Fortune 50 Health Insurer Replaced Fragmented Data with Reliable Intelligence for Suppliers and Locations

Introduction

A Fortune 50 health insurer manages one of the most complex third-party ecosystems in the industry, with strategic suppliers supporting critical operations across claims processing, care management, technology infrastructure, and member services. When risk emerges at a key supplier or location, the impact can cascade quickly, affecting compliance, operations, and member experience.

The company's supplier services team understood this, but what they didn't have was a reliable way to track it.

Despite access to multiple data sources, the team lacked a unified platform for monitoring risk across their strategic suppliers and critical locations. Information was scattered, often outdated, and difficult to act on when decisions needed to be made quickly. They needed a continuous monitoring solution that could provide timely, accurate intelligence across all risk domains.

The Challenge: Fragmented Data, Limited Visibility

The supplier services team struggled to get the consistent, reliable risk intelligence they needed to support decision-making across the organization.

The gaps:

• No reliable risk intelligence tool. The team didn't have a single platform they could trust for timely and accurate data on their strategic suppliers and critical locations.

• Limited visibility into key relationships. Without comprehensive monitoring, the team lacked insight into how risk was evolving across their most important third-party relationships.

• Scattered information that slowed decision-making. When the supplier services team or enterprise risk team needed to assess a vendor, they had to piece together fragmented data from multiple sources, delaying response time and reducing confidence in their conclusions.

  
  

The team couldn't proactively monitor risk or provide the enterprise risk function with the timely intelligence needed to address emerging issues.

The Solution: Comprehensive, Real-Time Risk Intelligence

The company implemented Supply Wisdom's continuous monitoring platform, giving the supplier services team a single, reliable source of truth for third-party risk.

Comprehensive intelligence across all risk domains

Supply Wisdom monitored financial, cyber, operational, compliance, ESG, people, and location risk in a single platform. This multi-domain approach gave the team coverage their previous tools couldn't provide, allowing them to understand risk holistically rather than in isolated silos.

Real-time visibility into strategic suppliers and locations

Instead of relying on outdated snapshots or manual research, the team received continuous updates and alerts on their strategic suppliers and critical locations. This real-time intelligence helped them identify and address potential vulnerabilities before they escalated.

Detailed reports that enabled faster decisions

When the enterprise risk team needed to assess a critical third-party, Supply Wisdom provided comprehensive reports that allowed for quick analysis and confident decision-making. In one case, a detailed report on a key supplier helped the enterprise risk team resolve an internal issue that had been slowing down operations.

For the first time, the supplier services team had a platform they could rely on to deliver timely, accurate, and actionable risk intelligence.

The Results: Reliable Intelligence, Faster Decisions

Comprehensive coverage across all risk domains

Multi-domain monitoring provided the visibility needed to assess strategic suppliers and critical locations holistically, eliminating blind spots and giving the team confidence in their risk assessments.

Real-time intelligence that addressed vulnerabilities proactively

Continuous monitoring and timely alerts helped the team identify and respond to potential issues before they became material risks to the business.

A reliable platform that delivered when it mattered

The supplier services team and enterprise risk function gained a trusted source of intelligence they could act on quickly, improving response time and supporting better decision-making across the organization.