A Tale of Tier-2 and Tier-3 Cities

The expeditious growth of offshoring and sourcing has not only changed the way businesses are managing their operations globally but also transformed countries such as India, China, Philippines, Brazil, and Mexico into major IT-BPM (Information Technology – Business Process Management) hubs. Massive revenues, huge employment opportunities, and global reputation has made the IT-BPM industry as […]

The Union Strikes: The Good, the Bad and the Ugly

“Nearly 40,000 Verizon workers go on strike”… This headline flashed across the US and the Philippines between April and June 2016. The reason:  Workers, mostly installers, electricians, and call center resources protested against a number of issues including low wages, hiring non-union contractors and outsourcing jobs to low-cost locations including Mexico, the Philippines and the […]

Bigger, better, bolder – The Changing Face of Technology

News is abuzz with the emergence of niche technologies that has been attracting the attention of companies worldwide.  Consumer trends are driving the need for firms to re-think their traditional approaches and innovate, to adapt to the changing face of technology. With this, technologies are becoming potentially disruptive to business models as well as processes. […]

A Bribe For a Bribe Leaves The Whole World Corrupt

Corruption, fraud, bribery, graft, nepotism, embezzlement! – Sounds familiar? These buzz words are doing the rounds ever so frequently in the national headlines of many countries lately. Ranging from major political scandals and large-scale larceny by reputed multinational firms to government crackdown on fraudulent practices and new anti-corruption laws at national and subnational levels, corruption […]

Outsourcing Contracts – To Renew or Not to Renew

It’s that time of the year when Indian tech giants gear up for outsourcing contracts worth billions of dollars, which are up for renewal in 2016-17. While conference rooms turn into warzones with firms fighting it out to win new plush deals or lure their existing clients to renew deals, it is interesting to note […]