Outsourcing Challenges for Indian Banking Sector

“If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.”- Lee Kuan Yew, Former Prime Minister of Singapore

Outsourcing has become an extremely popular business formula in the highly competitive world, over the past decade. It is a business strategy, through which an organization contracts out key tasks to service providers, for achieving a business […]

By |March 23rd, 2017|Tags: , , , |0 Comments

China Eying Highly Skilled Indian Engineers

President Trump has started to deliver on his campaign promises within the first month of his presidency. Case in point would the review of H1B visa policy. There have been speculations that the minimum salary for H1B jobs would be raised to $100,000 per annum. If a bill like this gets passed, the number of H1B visa holders who would […]

By |March 16th, 2017|Tags: , , , , |0 Comments

Cross Cultural Risks in Globalization – II (Solutions)

Current Scenario:

Despite the differences and difficulties, in the current global scenario, it is extremely tough to not outsource or offshore. Firstly, in outsourcing, there is a comparative advantage – the ability to manage services at a lower opportunity cost. Clients can divert their pool of resources, both human and financial, to processes that add more value to the client. Also, […]

Cross Cultural Risks in Globalization – I (Problem)


In today’s world, where companies’ competitiveness lies majorly in sourcing, cross culture is becoming increasingly relevant. According to Charles Gay and James Essinger in their book, “Managing Strategic Sourcing”, if you are flying on a BA aircraft, you are probably actually not flying on it. The plane has the BA livery, the crew wear the BA uniforms and the cabin […]

Bankruptcy in Outsourcing – An Overview of Avaya’s Chapter 11 Filing

The likelihood of a bankruptcy is a legal risk that affects customers, service providers, employees, and supply chains including subcontractors and indirect customers. Bankruptcy rules have special clauses in outsourcing as it does not involve the sale of goods by a vendor.

With the bankruptcy filing of telecommunications company Avaya on January 19, 2017, the company will restructure its debt under […]

Amalgamating Market & Marketing Research – Current Agenda for Risk Management

“What gets measured, gets managed.”- Peter Drucker

In order to understand whether a particular strategy will work or not, it needs to be analyzed. The necessity to analyze, demands for the ability to measure. Measurement in turn points out the need to find the right set of data and to obtain the essential data, adequate market research is crucial.

Let’s think of […]

By |February 16th, 2017|Tags: , , , |0 Comments

Reducing Risks of Mergers & Acquisitions – An Overview of Major M&A Activities of 2016

During 2016, mergers and acquisitions (M&A) were on the upswing among technology majors (such as Accenture, IBM, Cognizant, Microsoft and Wipro to name a few), with the end objective of deriving new business models, testing ideas, and installing new technologies.

Acquiring companies gives rise to several risks that must be cautiously evaluated and accounted for during due diligence. A company’s financials, […]

By |February 9th, 2017|Tags: , , , |0 Comments

Risks and Opportunities Shaping IT/BPM

The global IT/BPM sourcing landscape over the past decade and a half has been shaped by a number of factors such as cost arbitrage, availability of human capital, IT/IP protection regimes and ease of doing business. While some of these factors outweigh others, developments in other facets of IT/BPM, covering both buy and supply-side markets, such as evolving geo-political scenario […]

By |February 2nd, 2017|Tags: , , , |0 Comments

Effect of Demonetization in Banking Sector: A Game of Pros and Cons

At the sundown of November 8, 2016, the Prime Minister of India, Mr. Narendra Modi had brought the country into surprise by declaring that the INR 500 and INR 1000 will no longer be a legal tender from midnight. The RBI termed it as a ‘bold’ move in the battle against corruption and black money. New chip based INR 500 […]

By |January 5th, 2017|Tags: , , , , , |0 Comments

Fake Scams of Indian Call Centers Exposed

In early October 2016, over 600 fake call center employees in India were apprehended under suspicion of performing fake or scam calls to US taxpayers while impersonating Internal Revenue Service (IRS) employees. Authorities had been conducting checks on scammers after receiving complaints from US citizens about fraudulent activities.

Companies being investigated for malpractice are Iserve BPO Pvt Ltd, Lorex Impex Pvt […]

By |December 22nd, 2016|Tags: , , , , , |0 Comments